DASH TRANSPORT SERVICES, LLC Company Policies, Terms and Conditions:
Personal Information: DASH TRANSPORT SERVICES, LLC, its owners, divisions, and affiliates do not sell, rent or disseminate your personal and financial information to any outside third parties. We use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.
Reservations: Reservations made online are not guaranteed until you have received a confirmation from DASH TRANSPORT SERVICES, LLC. Online reservations may be submitted up to 4 hours prior to your requested pick-up time. To request reservation with less than 4 hours advance notice, please call our offices direct at 682-582-0374 and speak to one of our reservation specialists. A valid credit card is required when booking a reservation.
No Smoking Policy: DASH TRANSPORT SERVICES, LLC maintains a clean environment; therefore, smoking or eating is NOT allowed in any of our vehicles.
Drug and Alcohol Policy:
Dash Transport Services, LLC is committed to providing a safe, healthy, and productive working environment for all employees, contractors, customers and visitors involved in its operation. Consumption of drugs and alcohol or intoxication during working hours implicates the health and safety of the individual and our customers, since these substances impair coordination, judgement, and decision making. Dash Transport Services has a ZERO TOLERANCE towards Irresponsible behavior resulting from the misuse, sale or possession of drugs and/or alcohol for any our driver resulting in immediate termination of any contractual employment agreement as this may endangers our customers, damages our reputation and/or business, and as such, is a policy matter.
All drivers are required to report to work and arrive on time and in appropriate attire, mental and physical condition to drive. It is our obligation and intent to provide a drug/alcohol free environment. DASH TRANSPORT SERVICES, LLC reserves the right to demand a drug and alcohol test on any driver based upon reasonable suspicion. Which includes but not limited to, physical evidence of use, involvement on an accident, substantial drop-off in work performance, or a credible customer report.
Alcohol abuse – we define alcohol abuse as any drinking, either intermittent or continual, which interferes with health and/or social functioning and/or work capability or conduct.
Drug – we define drugs as illegal, prescribed and over the counter medicines and solvents that inhibit the operation of motor vehicles. In the case of prescribed and over the counter drugs, we recognize that their possession and use by the employee is legitimate. Such prescription drugs that inhibit the use and operation of motor vehicles cannot be used while driving.
Drivers are encouraged to decline assignments based on their use!
Drug abuse – we define drug abuse as the use of illegal drugs, the deliberate misuse of prescribed or over the counter drugs, and the use of solvents, either intermittent or continuous, which interfere with health and/or social functioning and/or work capability or conduct.
We encourage our customers to contact us with any concerns regarding the observed, or perceived use of alcohol, intoxicating substances or drugs in any of our drivers. Drivers must report any conviction under any criminal statue for violations occurring on or off the company’s premises while conducting company business. A report of a conviction must be made within 24 hours after such conviction.
Wheel Chair: We can provide wheelchair accessible vehicle's upon request. Please contact us directly at 682-582-0374 directly for coordination
Please note: DASH TRANSPORT SERVICES, LLC is not responsible for service delayed or not rendered due to mother nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In case of mechanical difficulties or extreme weather hazard, either a replacement vehicle or full refund will be offered. While we make every effort to meet our obligations, including free upgrade to all-wheel drive vehicles in extreme weather conditions, we do not needlessly jeopardize the safety of our passengers or personnel.
Max Capacity: Drivers are NOT authorized to exceed the number of passengers stated on your contract. Exceeding the number of passengers is a violation of state law and our insurance guidelines.
Personal Belongings Policy: DASH TRANSPORT SERVICES, LLC assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle. Customers will be subject to any shipping or delivery fees associated with returning the items.
Methods Of Payment: We accept all major credit cards and corporate accounts. Cash payments are only accepted prior to the trip.
Chauffeurs are not allowed to handle any payments in the vehicle.
We book every ride based on your required time/date. In order for us to guarantee your pickup we don't double book and allow enough time in between pickups for our drivers considering a graceful wait time and traffic. Cancellation have to be acknowledge via phone (Call or Text) 2 hours prior the requested pickup time. Trips cancelled within 2 hours of the requested pickup time will be charged a minimum $75 cancellation fee.
Service fee: (Limousine & Buses) - A 15% service fee is automatically added to your total which include's fuel surcharge, area tolls, ice, water, soda, and cleaning fee.
Gratuity: A 20% gratuity is automatically added to your total for your chauffeur.
Airport Car Service: (Sedan/SUV only) - A cancellation fee equal to the trip cost plus 20% service fee for any cancellation made less than 2 hours before the scheduled pick-up time. Customers are encouraged to inform DASH TRANSPORT SERVICES, LLC of cancellations as early as possible. Round trip reservations must be canceled as 2 separate trips.
Wait Time / Stop Time: Point to Point Transfers including all Return Airport Transfers, all Point A to B transfers are non hourly reservations.
For all point-to-point reservations, wait time will be charged at $20 per 15 minute increments once the grace period has elapsed. Grace period is defined as 15 minutes beyond the scheduled pick up time.
DASH TRANSPORT SERVICES, LLC does monitor all commercial and private flights, but some private flight does not allow any flight information update, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
DASH TRANSPORT SERVICES, LLC does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
Passenger requested stops on route during a point-to-point reservation will be charged at $20 per 15 minute increments and $10 per stop.
Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing DASH TRANSPORT SERVICES hourly rate.
Airport Arrival Transfer Wait Time: DASH TRANSPORT SERVICES, LLC guarantees that every vehicle will report on location no later than the pre-arranged pick up time. DASH TRANSPORT SERVICES, LLC provides up to 30 minutes of free wait time on each domestic airport arrival transfer to obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes of your plane landing, we will apply wait time charges based on hourly rates. Split flight pick-ups will be charged at hourly rates (2 hr minimum) unless all passengers will be picked up at the same terminal at the same time. Regular hourly charges apply for inclement weather or mechanical delay once the plane is scheduled to land and is diverted or delayed. All International Arrivals requiring customs clearance will be charged $20 wait time fee for the first hour of wait time. Transfer will be converted to hourly charter after first hour of wait time (2 hours min).
No-Show Fee: On all reservations a customer will considered a "no-show" after 30 minutes past your scheduled pick up time. If you have not met you Chauffeur or contacted us by phone, you will be charged in full for the reservation. A no-show fee equal to the trip cost plus applicable waiting time will be charged when the passenger fails to show up at the designated location. In order to avoid this charge, passengers should not leave designated locations without first notifying DASH TRANSPORT SERVICES, LLC at 682-582-0374.
Surcharges: There is a $25 surcharge for service scheduled for the holidays below. Inclement weather and airline delays (lost luggage, diversions, etc.) once the plane is scheduled to land and the driver is dispatched will be charged at $25 extra for each hour of wait time.
Holiday Fees: Holiday fees enable us to offer service on holidays. The charge offers our chauffeurs an incentive to be available on holidays. Without it, we simply could not offer service on those days. The holiday charge is a $25 additional charge and is applied on the following holidays:
New Years Day
Christmas Eve after 5 pm
New Years Eve after 5 pm
Cleaning Fees or Damages: The Party paying for the reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to:
(1) $30.00 per broken/removed piece of glassware.
(2) $350.00 per damaged DVD player, $500.00 and up for TV or any other electronic equipment.
(3) $200.00 minimum for alcohol spills cleanup.
(4) $350.00 detailing (due to sickness).
(5) $200.00 minimum for each burn hole, rip or tear to upholstery, $200.00 minimum for each act of vandalism.
(6) $500.00 for each cigarette burn. Smoking is NOT allowed in any of our vehicles.
(7) Triple charge of above listed amounts for all removed items from the vehicle.
(8) Downtime due to customer's neglect subject to loss of revenue, per hour lost as stated in the contract ($500 minimum)
(9) Opening a Car door into another vehicle or Stationary object ($1500-2000) etc.
Other Additional Charges: An Early Morning or Late Night (Red Eye) fee of $10 will be added to every trip with an actual pick-up time before 5:00 AM or after 11:30 PM. It should be noted that this fee will be applied for airport pick-ups before 5:00 AM or on scheduled evening arrivals that have been delayed requiring the vehicle to leave the airport after 11:30 PM.
Prom Policy: All prom participants, regardless of age, are required to submit signatures by students and their parents with their Prom/Homecoming Contract. The Contract form includes a definition of acceptable behavior rules and restrictions. If at any time during a prom trip, our chauffeur observes any breach of prom rules, he is required to terminate the trip immediately, notify the host parent and return all participants to the point of origin. If the chauffeur receives any resistance or argument from the participants or suspects the presence of any controlled or dangerous substance, which includes alcohol in this case, he is required to pull to the side of the road, call the police, request a canine search of the vehicle and notify the host parent he has done so and what his exact location is. From there the police will prosecute, to the fullest extent of the law, any participant found to be in possession of any illegal substance. There will be no refunds if any prom policy rule or restriction is violated. It should be noted that open container laws regulating alcoholic beverages do not apply to any vehicle that is licensed and registered as a limousine. Though we cannot legally and do not provide any alcoholic beverages, it is legally acceptable to consume alcohol in a limousine AS LONG AS ALL PERSONS in the limousine are above the legal drinking age.
We Reserve the Right: DASH TRANSPORT SERVICES, LLC and its Affiliates reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions. DASH TRANSPORT SERVICES, LLC and its parent company shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns DASH TRANSPORT SERVICES, LLC and its owners assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle. DASH TRANSPORT SERVICES, LLC reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an airport transfer to your location plus 20% service fee. DASH TRANSPORT SERVICES, LLC and its Affiliates reserves the right to terminate any reservation without refund, if the Operator or Dispatcher feels that the Renter or Party of Renters is putting the Chauffeur or Renter/Party of Renters in danger of injury, or possession of any illegal material. Service will be canceled without refund.
Call for pricing schedule on any travel points not listed on our rate schedule. All rates are subject to change without notice.
Complaints and support: If you have any questions, complaints or need assistance we encourage you to please contact us directly. We aim at providing the BEST transportation experience possible. Please contact us directly at and we will reach you within 24-hours. We are compliant with City regulations as described in the Dallas by Chapter 47A - Transportation for Hire. City of Dallas Transportation regulation department can be also contacted as follow:
City of Dallas, The Department of Aviation
Transportation Regulation Division Dallas, TX 75235
Phone: (214) 670-3161 Fax: (214) 670-6968